Workplace Experience Coordinator

About the role

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company gives its employees what they need to succeed, including great benefits and perks!

Responsibilities

• Resolve problems associated with all building services including: janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes, as well as, interior and exterior furnishings, fixtures and equipment
• Manage and coordinate work with 3rd party vendors including: tracking work order completion, vendor and client follow up, and ensuring high service levels are achieved
• Aid in ensuring facilities team's goals and objectives are met
• Collaborate with facilities team members on maintaining and updating floorplans/office moves
• Recommend continuous quality improvement practices
• Aid in replenishing fruit, coffee supplies, kitchen products and nuts
• Coordinate and/or assist with special events, set up, tear down, supply ordering
• Provide support for meetings and conference room reservations as needed
• Provide facility specific assistance to the project management team as needed
• Report any building or equipment malfunctions to Facilities Manager
• Serve as a liaison between employees and the engineering staff called in to fix problems
• Stock office supply areas
• Aid in moves of furniture and equipment
• Respond to internal and external client’s inquires and concerns
• Follow up with clients to ensure customer satisfaction
• Aid in site inspections (related to fire department, buildouts, etc.)
• Other duties as assigned

Requirements

• College degree preferred, but not required.
• 1-2 years or more experience working in office services or building/facilities management roles, of customer service support roles.
• Background in HVAC Equipment and components preferred. Mechanical mind, willing or able to fix items, furniture, painting, drywall work, plumbing.
• Must be able to lift a minimum of 40 lbs.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office programs; excel, word and outlook.
• Project management experience that demonstrates ability to track, drive and report on the status of multiple projects simultaneously.
• Ability to stay organized while overseeing multiple initiatives and work well in a fast-paced environment.
• Strong customer service background and experience.

Qualifications

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Skills

• Problem-solving skills
• Customer service skills

Benefits

At Paylocity, we are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

Pay

The base pay range for this position is $31,800/yr - $45,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Schedule

In-Office: This is a 100% in-office role based at our U.S. office location in Rochester, NY. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Equal Opportunity Employer

We are an equal opportunity employer. We comply with applicable federal and state laws governing non-discrimination in employment based on race, color, religion, sex, national origin, sexual orientation, age, marital status, protected veteran status, and disability. We are committed to providing reasonable accommodations for qualified individuals with disabilities and encourages applicants to let us know if you need any special accommodations to participate in the job application or interview process.