Workplace Experience Coordinator

About The Role

As a CBRE Workplace Experience Coordinator, you will be the cornerstone of an exceptional daily experience for employees and guests within a designated corporate office. This role is a vital part of our Workplace Experience function, dedicated to providing world-class customer service that enhances productivity and fosters a welcoming environment. You will serve as the first point of contact for all individuals entering the facility, ensuring a memorable and positive impression through outstanding hospitality and efficient support services.

What You'll Do

• Serve as the primary point of contact for all employees and visitors, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes while meticulously following all security protocols.
• Manage reception duties, including professionally answering incoming calls and directing inquiries.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Proactively address inquiries and complaints from employees, guests, and co-workers, providing professional, customer service-driven solutions.
• Cook up essential workplace services, including managing incoming and outgoing mail, maintaining office supply inventory, and assisting with new employee onboarding processes.
• Oversee and manage janitorial or maintenance work orders as needed, ensuring timely resolution.
• Organize and manage on-site events, which includes securing appropriate event spaces, coordinating room setup and teardown, and ensuring timely delivery of necessary supplies. This includes setting up conference rooms for meetings and small events.
• Create and deliver presentations to various-sized groups, effectively communicating important information.
• Cook with and coordinate with external vendors who supply services or goods to the workplace.
• Diligently follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety and well-being of all individuals within the building.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

Qualifications

• An exceptionally outgoing attitude and an eager personality are essential.
• Demonstrated ability to deliver world-class customer service.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• The ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A proactive and resourceful approach to problem-solving.
• A High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products.
• Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Candidate Accommodations

We value the differences of all current and prospective employees and recognize how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).