Workplace Experience Associate

Why work for us?
At Janus Henderson, a career is more than just a job—it's about investing in a brighter future together. Our Mission is to help clients achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We protect and grow our core business, amplify our strengths, and diversify where we have the right. Our Values—Clients Come First, Execution Supersedes Intention, Together We Win, Diversity Improves Results, and Truth Builds Trust—are at the heart of everything we do.

About the role

Provide front-line support for concierge services, welcoming employees and visitors and addressing inquiries.
Assist with daily print room operations, including job intake, production, distribution, internal branding, signage, and workplace communications support.
Support mailroom activities such as sorting, distributing, and tracking incoming/outgoing mail and packages.
Coordinate shipping and receiving processes, ensuring timely deliveries and accurate record keeping.
Assist with MAC logistics, including employee workstation setups and office reconfigurations.
Provide basic AV meeting room support including setups, troubleshooting, and assistance coordinating meetings with AV needs.
Monitor and stock general office supplies and first aid kits to ensure availability and readiness.
Maintain office name tags, seating/cube diagrams, and related workplace records.
Track and analyze service metrics (print volumes, mail/package activity, supply usage, and service requests) to identify trends and support continuous improvement.
Partner with team members to ensure a consistent, high-quality service experience across all workplace functions.

Responsibilities

• Contribute to a safe, organized, and welcoming workplace environment.
• Carry out other duties as assigned.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternity/paternity leave benefits and family services
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Nice to have skills

• A high school diploma or GED
• 1-2 years of customer service, hospitality, or administrative support in a corporate office environment
• Willingness to learn new skills across multiple workplace functions

Must have skills

• Excellent communication skills, both verbal and written
• Strong interpersonal and customer service skills with a professional and approachable demeanor
• Ability to work and make decisions independently and within established guidelines
• Ability to multitask and prioritize in a fast-paced corporate environment
• Reliable, detail-oriented, and proactive
• Ability to lift 50 lbs, sometimes repetitively

Compensation information

The base salary range for this position is $50,000-$55,000. This range is estimated for this role. Actual pay may be different. This position will be open through the end of August 2026. Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool.