Workplace Experience Associate

About the role

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, focusing on providing exceptional service to clients and visitors.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes, and follow security protocols.
• Escort visitors to the proper location.
• Answer the telephone in a professional manner to create a memorable first impression.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed.
• Address issues with vendors or staff and resolve inquiries or complaints from employees, guests, and co-workers in a professional, customer service-driven manner.
• Oversee support for the team, including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures, notifying management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems with little or no precedent.
• Impact your own team and other closely related teams.
• Suggest improvements to existing processes and solutions to enhance team efficiency.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within the job function.
• In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
• Advanced organizational skills with an inquisitive mindset.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Pay

The minimum salary for the Workplace Experience Associate position is $58,000 annually (or $27.88 per hour), and the maximum salary is $60,000 annually (or $28.85 per hour). The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.