Workplace Experience Ambassador
SPS · New York, NY · 1 mo ago
OTHR$25–$27/hrFull-time
We need to output HTML fragment with sections: Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines. Must preserve all substantive info.
Let's parse the posting.
Key info:
- Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
- Schedule: Monday–Friday | 8:00 AM – 5:00 PM
- Elevate Every Moment (maybe tagline)
- About the role: description: proactive, client-focused Workplace Experience Ambassador...
- What You'll Do: sections: Client Engagement, Office and Concierge Services, Event and Catering Support, Workspace Management, Feedback and Continuous Improvement, Emergency Response.
- What You Bring: qualifications: High School Diploma required, degree in hospitality or related field preferred; Experience in client-facing or hospitality roles in a corporate setting; Strong communication, organization, and problem-solving skills; Tech-savvy, adaptable, proactive in a fast-paced environment; Professional, discreet, service-oriented with a polished demeanor; Hospitality or customer service certification is a plus.
- Physical Requirements: Ability to lift/move 40–60 lbs. using standard equipment; Ability to stand, walk, bend, kneel, or sit for extended periods; Manual dexterity and vision to operate office equipment and perform assigned duties.
- Why This Role Matters: description.
- Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
- Vacancy Status: This posting is for an existing vacancy.
- Pay Range $25 - $27 USD
- What We Offer: Career Growth, Learning & Development, We Recognize Talent, Paid Time Off, Bonuses, Benefit Offerings (list many), Note about HR.
- About SPS: description.
- EEO etc: remove.
- Colorado only etc: remove.
- To ensure a fair...: remove.
- SPS uses Greenhouse...: remove.
- SPS offers reasonable accommodations...: maybe keep? It's about accommodations for disability; could be considered EEO/legal boilerplate. Probably remove as it's legal/EEO. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So remove that.
- Data Privacy Statement Acknowledgement Section: remove.
Thus we need sections: About the role (maybe we can call it About the role), Responsibilities (What You'll Do), Requirements (What You Bring + Physical Requirements?), Qualifications (maybe combine?), Skills (maybe separate?), Benefits (What We Offer), Pay (Pay Range), Schedule (Schedule). Also maybe include Reports To? Could be part of About the role or separate? Not required heading. Could embed in About the role paragraph.
We must not create sections with filler like "commensurate with experience". Pay range is given, so include Pay section. Schedule given, include Schedule section. Benefits given, include Benefits section.
We need to preserve all substantive info: So include details under each section.
We must not invent or summarize away detail. Use
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines. Must preserve all substantive info.
Let's parse the posting.
Key info:
- Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
- Schedule: Monday–Friday | 8:00 AM – 5:00 PM
- Elevate Every Moment (maybe tagline)
- About the role: description: proactive, client-focused Workplace Experience Ambassador...
- What You'll Do: sections: Client Engagement, Office and Concierge Services, Event and Catering Support, Workspace Management, Feedback and Continuous Improvement, Emergency Response.
- What You Bring: qualifications: High School Diploma required, degree in hospitality or related field preferred; Experience in client-facing or hospitality roles in a corporate setting; Strong communication, organization, and problem-solving skills; Tech-savvy, adaptable, proactive in a fast-paced environment; Professional, discreet, service-oriented with a polished demeanor; Hospitality or customer service certification is a plus.
- Physical Requirements: Ability to lift/move 40–60 lbs. using standard equipment; Ability to stand, walk, bend, kneel, or sit for extended periods; Manual dexterity and vision to operate office equipment and perform assigned duties.
- Why This Role Matters: description.
- Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
- Vacancy Status: This posting is for an existing vacancy.
- Pay Range $25 - $27 USD
- What We Offer: Career Growth, Learning & Development, We Recognize Talent, Paid Time Off, Bonuses, Benefit Offerings (list many), Note about HR.
- About SPS: description.
- EEO etc: remove.
- Colorado only etc: remove.
- To ensure a fair...: remove.
- SPS uses Greenhouse...: remove.
- SPS offers reasonable accommodations...: maybe keep? It's about accommodations for disability; could be considered EEO/legal boilerplate. Probably remove as it's legal/EEO. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So remove that.
- Data Privacy Statement Acknowledgement Section: remove.
Thus we need sections: About the role (maybe we can call it About the role), Responsibilities (What You'll Do), Requirements (What You Bring + Physical Requirements?), Qualifications (maybe combine?), Skills (maybe separate?), Benefits (What We Offer), Pay (Pay Range), Schedule (Schedule). Also maybe include Reports To? Could be part of About the role or separate? Not required heading. Could embed in About the role paragraph.
We must not create sections with filler like "commensurate with experience". Pay range is given, so include Pay section. Schedule given, include Schedule section. Benefits given, include Benefits section.
We need to preserve all substantive info: So include details under each section.
We must not invent or summarize away detail. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide what goes where.
Section headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content:
- About the role: introductory paragraph about role: "Elevate Every Moment We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations." Also maybe include Reports To line? Could embed.
- Responsibilities: list of duties from What You'll Do: each bullet point under subheadings? We can flatten into a list of duties. Must preserve all details. Could group by subheadings but still list items. Use
- . Each duty as a list item.
Duties:
Client Engagement:
- Greet and welcome clients and guests with warmth and professionalism
- Anticipate client needs and deliver personalized, thoughtful service
- Maintain client preference profiles to tailor experiences and surprise-and-delight moments
- Build lasting relationships and positively shape the office culture
Office and Concierge Services:
- Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
- Provide information and arrange services, including transportation, local amenities, and dining experiences
- Support document scanning, printing, and office supply delivery
Event and Catering Support:
- Coordinate catering for meetings and events, ensuring high-quality presentation
- Assist in planning and executing office events, including setup, decorations, and guest management
Workspace Management:
- Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
- Monitor and restock supplies, manage printers, and secure unclaimed print jobs
- Maintain client lounges, reception areas, and shared spaces at a high standard
Feedback and Continuous Improvement:
- Gather and analyze client feedback to enhance services and improve experiences
- Proactively identify areas for improvement and implement solutions
Emergency Response:
- Be familiar with emergency procedures and guide clients and guests safely in emergency situations
- Serve as a point of contact for client safety and well-being
That's responsibilities.
- Requirements: maybe include education and experience: High School Diploma required, degree in hospitality or related field preferred; Experience in client-facing or hospitality roles in a corporate setting.
- Qualifications: maybe include skills: Strong communication, organization, and problem-solving skills; Tech-savvy, adaptable, and proactive in a fast-paced environment; Professional, discreet, and service-oriented with a polished demeanor; Hospitality or customer service certification is a plus.
- Skills: maybe include physical requirements? Or we could treat physical requirements as Skills? But better to put physical requirements under Requirements or Qualifications? The instruction: Use headings only when posting has real specific content. We have physical requirements specifics. Could put under Requirements or Qualifications. But we already have Requirements for education/experience; Qualifications for skills/certifications; Skills for physical abilities? Might be okay.
But we need to avoid thin sections. Let's see: we have enough content for each.
- Benefits: list from What We Offer: Career Growth, Learning & Development, We Recognize Talent, Paid Time Off, Bonuses, Benefit Offerings (list many). We need to preserve all substantive info: So we need to list each benefit item as list items. The text includes: "Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities." That's a sentence. "Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do." "We Recognize Talent: We offer a variety of recognition programs for all levels of employees." "Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason." "Bonuses: Are available for employee and client referrals for current employees." "Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts." Then note about HR.
We should preserve all that. Could break into list items each benefit category.
- Pay: Pay Range $25 - $27 USD. Also note about compensation estimate. Could include both.
- Schedule: Monday–Friday | 8:00 AM – 5:00 PM.
Also Reports To could be included in About the role paragraph.
We must not include duplicated lines. Ensure we don't repeat.
Now produce HTML fragment.
Structure:
About the role
... (including Reports To line? maybe separate sentence)
Responsibilities
- ... each duty
Requirements
- High School Diploma required
- Degree in hospitality or related field preferred
- Experience in client-facing or hospitality roles in a corporate setting
Qualifications
- Strong communication, organization, and problem-solving skills
- Tech-savvy, adaptable, and proactive in a fast-paced environment
- Professional, discreet, and service-oriented with a polished demeanor
- Hospitality or customer service certification is a plus
Skills
- Ability to lift/move 40–60 lbs. using standard equipment
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Manual dexterity and vision to operate office equipment and perform assigned duties
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
Pay
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Pay Range $25 - $27 USD.
Schedule
Monday–Friday | 8:00 AM – 5:00 PM
We should also maybe include Vacancy Status? Could be part of About the role? Not required heading. Could add a short paragraph under About the role: "This posting is for an existing vacancy." Might be considered substantive. Could add to About the role paragraph.
We must not include boilerplate like EEO etc.
for prose. We need to decide what goes where. Section headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content: - About the role: introductory paragraph about role: "Elevate Every Moment We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations." Also maybe include Reports To line? Could embed. - Responsibilities: list of duties from What You'll Do: each bullet point under subheadings? We can flatten into a list of duties. Must preserve all details. Could group by subheadings but still list items. Use
- . Each duty as a list item.
Duties:
Client Engagement:
- Greet and welcome clients and guests with warmth and professionalism
- Anticipate client needs and deliver personalized, thoughtful service
- Maintain client preference profiles to tailor experiences and surprise-and-delight moments
- Build lasting relationships and positively shape the office culture
Office and Concierge Services:
- Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
- Provide information and arrange services, including transportation, local amenities, and dining experiences
- Support document scanning, printing, and office supply delivery
Event and Catering Support:
- Coordinate catering for meetings and events, ensuring high-quality presentation
- Assist in planning and executing office events, including setup, decorations, and guest management
Workspace Management:
- Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
- Monitor and restock supplies, manage printers, and secure unclaimed print jobs
- Maintain client lounges, reception areas, and shared spaces at a high standard
Feedback and Continuous Improvement:
- Gather and analyze client feedback to enhance services and improve experiences
- Proactively identify areas for improvement and implement solutions
Emergency Response:
- Be familiar with emergency procedures and guide clients and guests safely in emergency situations
- Serve as a point of contact for client safety and well-being
That's responsibilities.
- Requirements: maybe include education and experience: High School Diploma required, degree in hospitality or related field preferred; Experience in client-facing or hospitality roles in a corporate setting.
- Qualifications: maybe include skills: Strong communication, organization, and problem-solving skills; Tech-savvy, adaptable, and proactive in a fast-paced environment; Professional, discreet, and service-oriented with a polished demeanor; Hospitality or customer service certification is a plus.
- Skills: maybe include physical requirements? Or we could treat physical requirements as Skills? But better to put physical requirements under Requirements or Qualifications? The instruction: Use headings only when posting has real specific content. We have physical requirements specifics. Could put under Requirements or Qualifications. But we already have Requirements for education/experience; Qualifications for skills/certifications; Skills for physical abilities? Might be okay.
But we need to avoid thin sections. Let's see: we have enough content for each.
- Benefits: list from What We Offer: Career Growth, Learning & Development, We Recognize Talent, Paid Time Off, Bonuses, Benefit Offerings (list many). We need to preserve all substantive info: So we need to list each benefit item as list items. The text includes: "Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities." That's a sentence. "Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do." "We Recognize Talent: We offer a variety of recognition programs for all levels of employees." "Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason." "Bonuses: Are available for employee and client referrals for current employees." "Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts." Then note about HR.
We should preserve all that. Could break into list items each benefit category.
- Pay: Pay Range $25 - $27 USD. Also note about compensation estimate. Could include both.
- Schedule: Monday–Friday | 8:00 AM – 5:00 PM.
Also Reports To could be included in About the role paragraph.
We must not include duplicated lines. Ensure we don't repeat.
Now produce HTML fragment.
Structure:
About the role
... (including Reports To line? maybe separate sentence)
Responsibilities
- ... each duty
Requirements
- High School Diploma required
- Degree in hospitality or related field preferred
- Experience in client-facing or hospitality roles in a corporate setting
Qualifications
- Strong communication, organization, and problem-solving skills
- Tech-savvy, adaptable, and proactive in a fast-paced environment
- Professional, discreet, and service-oriented with a polished demeanor
- Hospitality or customer service certification is a plus
Skills
- Ability to lift/move 40–60 lbs. using standard equipment
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Manual dexterity and vision to operate office equipment and perform assigned duties
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
Pay
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Pay Range $25 - $27 USD.
Schedule
Monday–Friday | 8:00 AM – 5:00 PM
We should also maybe include Vacancy Status? Could be part of About the role? Not required heading. Could add a short paragraph under About the role: "This posting is for an existing vacancy." Might be considered substantive. Could add to About the role paragraph. We must not include boilerplate like EEO etc.