Workplace Experience Ambassador

The Workplace Experience Coordinator

The Workplace Experience Coordinator is the heartbeat of the office. You will be the first person employees and visitors encounter each day, and the one they turn to when they need something done — whether that is a room set up, a supply ordered, a problem solved or simply a friendly face that makes the workplace feel welcoming.

• Serve as the first point of contact for all employees and visitors entering the office — delivering a warm, professional welcome every time
• Greet and direct visitors, notify the relevant host of their arrival and ensure every guest feels looked after
• Provide high-touch support to employees throughout the day, addressing wayfinding, equipment, information, and anything else they need to work effectively
• Act as the first line of response for technology and facilities concerns — troubleshoot where you can, escalate promptly where you cannot, and always follow up
• Support employees working in unassigned or oversubscribed environments, helping them navigate processes, equipment and workspace etiquette
• Capture employee feedback — both formally and informally — and share insights with the wider team and leadership to drive continuous improvement

Space & Facilities Readiness

• Conduct daily walkthroughs to assess space readiness, ensuring all workspaces, conference rooms and common areas are clean, safe and employee-ready
• Coordinate meeting room set-up and ensure spaces are configured correctly ahead of time
• Identify and report facilities or maintenance issues; follow up to ensure resolution
• Support return-to-office safety guidelines, best practices and standards as required

Pantry, Supplies & Office Management

• Manage pantry and office supply inventories — establishing regular order lists, monitoring stock levels and reordering before supplies run low
• Master the supply ordering system; reconcile deliveries, receipt goods accurately and approve related invoices
• Ensure kitchens, pantries and supply areas are always well-stocked and tidy
• Coordinate incoming and outgoing mail — analyzing, sorting and distributing to the right people

Events & Conference Coordination

• Coordinate conference room bookings, catering, invitations and logistics for internal meetings and events
• Support or manage the office lunch program where established
• Assist with the planning and coordination of employee experience events as required

Communications & Administration

• Maintain an accurate and up-to-date office events calendar
• Coordinate production and distribution of reports, proposals, and other materials as required
• Support basic travel arrangements for the team as needed
• Ensure all company policies and workplace protocols are followed and reinforced
• Meet regularly with the national workplace team to contribute to and build the wider program of services

Qualifications

• Genuinely people-oriented — hospitality runs through everything you do
• Warm, positive and proactive by nature
• Calm under pressure; able to prioritize in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Exceptional attention to detail — you notice what others miss
• Comfortable using laptop, mobile and wireless technologies
• Strong communicator at all levels, including with senior stakeholders
• Experience with Coupa, Concur, SharePoint or Smartsheet (desirable)
• Familiarity with workplace tools such as visitor management or resource booking systems (desirable)

Benefits

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)
• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving