Workplace Experience Ambassador
About the role
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
Responsibilities
- Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
- Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
- Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
- Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
- Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
- Share information with managers, as relevant.
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
- Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
Qualifications
- Highly collaborative self-starter who enjoys solving problems.
- Fantastic communication skills.
- Bring an elevated customer experience to employees and visitors in the workplace environment.
Benefits
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
Pay
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $23.70 - $27.88
Schedule
Not specified
Skills
- Highly collaborative self-starter who enjoys solving problems.
- Fantastic communication skills.
- Bring an elevated customer experience to employees and visitors in the workplace environment.