Experience Ambassador

Responsibilities

• Partner with our West Coast based Experience Manager on cross-functional initiatives, including working with the Digital team on AI-driven scheduling optimization and coverage forecasting.
• Daily scheduling support and management; handling sick call outs and ASAP requests from our Charter team
• Support Experience Manager in building monthly schedules and optimizing coverage
• Support with recruitment for East coast based Experience Leads
• Take on ad hoc projects and strategic initiatives as Aero scales its East Coast presence
• Serve as the primary Aero representative for departures and arrivals at TEB and HPN - the face guests see first and last on every journey
• Perform all duties of a trained Ground Support Coordinator (GSC) and screener per Aero standards and DOT requirements
• Greet, escort, and support VIP guests throughout the full departure and arrival experience, proactively resolving issues
• Represent the Aero brand with professionalism and poise in uniform and in every interaction
• Build genuine, lasting relationships with Aero's most valuable guests through consistent, personalized presence on the ground
• Communicate real-time operational updates and guest feedback to internal teams

Requirements

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft
• Excellent communication skills
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
• Must have a valid driver’s license and vehicle