Experience Ambassador

Essential Functions

• Insure highest level of customer service.
• Serve as main point of contact for his/her location during event and door opening process.
• Maintain professional demeanor and attire.
• Work in Guest Services Areas providing directions, building facilities information, and event information.
• Resolve any front of house patron/ticket/building issues throughout the event and contact appropriate personnel to resolve issues that require management presence.
• Serve as an usher, greeter, and/or ticket taker for special events.
• Use a two-way radio for communication with management, security, and staff.
• Monitor all front of house areas of building throughout the event.
• Communicate with other part time team members effectively, including policy and procedure updates when applicable.

Qualifications

• A minimum of six months experience in customer service.
• Must have a professional appearance and a passion for customer service.
• Must possess strong interpersonal, oral, and written communication skills.
• Must be able to speak, read, write, and understand English.
• Must have eye/hand coordination and manual dexterity.
• Must be able to listen, hear, and respond to guest inquiries.
• Ability to distinguish letters, numbers, symbols, and colors.
• Must be able to work independently and maintain a positive attitude within a very busy environment.
• This position requires the ability to interact with all types of people.
• Must be able to get along with co-workers, customers, vendors, and visitors to the facility.
• This position requires the ability to respond politely to all individuals and work well as a team player.
• Position requires mobility. Position requires prolonged periods of standing on feet, sitting, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift up to 50 pounds.
• Indoor and outdoor environment with exposure to noise, heat, and cold.