Workplace Experience Ambassador

About the role

JLL is a Fortune 500 professional services and investment management firm specializing in real estate. With 300 offices across 80 countries and 93,000+ team members, we deliver sustainable real estate solutions using advanced technology. We're committed to fostering a diverse, inclusive environment where everyone can thrive and achieve their full potential. Join us to work on high-impact projects with leading global businesses, innovate in real estate, and build meaningful professional connections.

KEY RESPONSIBILITIES

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
• Execute Experience / Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations.
• Conduct routine walkthroughs of the campus to include training centers, meeting rooms and food service locations onsite. Provide assessments of the workplace experience services delivered to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide stable service delivery for the Client.
• Aid the experience services team in supporting after hours events on an as needed basis. Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives.
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
• Provide backup support to the receptionists on the Workplace Experience team through providing lunch breaks and PTO requests as needed. Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Aid the ES team with managing any early training room & conference center group arrivals as needed. Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assist the ES team with managing any early training room & conference center group arrivals as needed. Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur.
• Assist the ES team with managing any early training room & conference center group arrivals as needed. Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assist the ES team with managing any early training room & conference center group arrivals as needed. Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assist the ES team with managing any early training room & conference center group arrivals as needed. Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur.

Qualifications

• Bachelor’s degree or equivalent
• 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)