Workplace Experience Ambassador

About the role

The Workplace Experience Ambassador 3 delivers a high-touch, hospitality-driven experience for employees, guests, and visitors in a professional office setting. This role combines front-of-house reception duties with workplace support and runner responsibilities to ensure a seamless journey from arrival to departure. The ambassador partners closely with workplace, facilities, and other service teams to maintain an organized, welcoming, and efficient environment while upholding high standards of customer service and professionalism. This is a Contract position based out of Los Angeles, CA, fully onsite.

Responsibilities

• Greet and assist employees, visitors, and guests in a warm, professional, and timely manner, creating a welcoming first impression.
• Manage the check-in process, including security badging and wayfinding, in accordance with established site protocols.
• Maintain a polished, professional presence at the front desk and ensure the reception area remains clean, organized, and presentable at all times.
• Respond to and direct incoming calls, messages, and general inquiries, ensuring they reach the appropriate contacts quickly and accurately.
• Provide clear information about workplace services, building amenities, and nearby resources to employees and guests.
• Provide scheduled and ad-hoc coverage for reception team members during breaks or approved time off to ensure continuous service.
• Conduct regular walkthroughs of assigned floors to confirm that all workplace areas are stocked, orderly, and aligned with service standards.
• Restock supplies such as pantry items, snacks, copier stations, and general office materials to support daily operations.
• Support light room resets to prepare meeting and conference spaces for upcoming use, including basic tidying and layout adjustments.
• Submit work orders and promptly communicate maintenance, cleaning, or technical issues to