Workplace Experience Ambassador

Enhance the event experience for clients and visitors by providing dedicated support during onsite events, including setup, coordination, and hospitality to create memorable experiences.

Responsibilities

• Coordinate with Facilities Management and other teams to ensure flawless event execution.
• Support equipment and furniture arrangements according to event specifications.
• Identify and escalate potential security risks or privacy concerns.
• Participate in the company’s Crisis Response Team to guide clients and guests in emergencies.
• Provide a warm, professional welcome to all event attendees, setting a positive tone.
• Offer personalized services during events, such as catering to specific guest needs and managing special requests.
• Engage proactively with attendees to ensure their comfort and satisfaction.
• Monitor event proceedings to address and resolve issues promptly.
• Ensure all event-related setups are completed on time and meet client expectations.
• Handle last-minute adjustments to event plans, including changes in layout, timing, or services.

Requirements

• High School Diploma or equivalent required.
• At least three years of prior experience in event support, hospitality, or a similar client-facing role.
• Strong ability to coordinate multiple tasks and manage time effectively.
• Technical/computer skills, including Microsoft Office Suite, digital ticketing, and conference room scheduling programs.
• Excellent verbal and written communication skills.
• High level of customer service and ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with a team and independently when required.
• Ability to lift or move heavy items up to 40 lbs. as needed for event setups.
• Active role requiring significant standing, walking, and moving around during events.
• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).

Pay

Pay Range: $26 - $28 USD per hour.

Schedule

Hours vary dependent on events schedule. Overtime rate will be paid according to California state law.

Benefits

• Career Growth: Opportunities to learn new skills and uncover other career opportunities.
• Learning & Development: Promoted work culture of continuous learning.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off: Full-time employees receive a minimum of 80 hours/calendar year. Part-time/temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, and Entertainment Discounts.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.