Workplace Experience Ambassador

About the Role

Our client is seeking a Workplace Experience Ambassador to create an exceptional experience for tenants, guests, and visitors in a premier corporate office environment. This role blends luxury hospitality, customer service, event coordination, and workplace operations to deliver a welcoming and engaging atmosphere that enhances the overall workplace experience. The ideal candidate is outgoing, polished, and service-oriented with the ability to build relationships, anticipate needs, and provide concierge-level support. This individual will serve as a key point of contact for tenants and visitors while helping coordinate events, amenities, and engagement programs.

Responsibilities

Guest & Tenant Experience

• Serve as the primary point of contact for tenants, visitors, and guests.
• Provide a warm, professional, and personalized welcome experience.
• Assist guests with directions, building access, and visitor registration.
• Coordinate visitor arrivals and communicate with tenant hosts as needed.
• Provide concierge-style support, including recommendations for local dining, services, transportation, and entertainment.
• Manage inquiries and service requests with professionalism and urgency.
• Maintain a polished and welcoming lobby and reception environment.

Tenant Engagement & Events

• Plan and execute tenant engagement activities, appreciation events, wellness programs, and seasonal events.
• Coordinate vendors, catering, event logistics, room setups, and communications.
• Assist with event budgeting and expense tracking.
• Create marketing materials and event communications using Canva or similar design platforms.
• Develop creative ideas to enhance tenant satisfaction and workplace culture.

Workplace Operations

• Monitor conference rooms, amenity spaces, and common areas to ensure a high-quality experience.
• Partner with property management, security, engineering, and vendor teams to address tenant requests and operational needs.
• Support workplace communications and building announcements.
• Maintain accurate records, reports, and administrative documentation.

Relationship Management

• Build strong relationships with tenants, office managers, executive assistants, and workplace leaders.
• Deliver exceptional customer service while handling concerns with professionalism and discretion.
• Serve as a trusted resource and advocate for tenant experience initiatives.
• Represent the organization's hospitality and service standards in all interactions.

Requirements

• 3+ years of experience in hospitality, concierge services, luxury retail, guest relations, workplace experience, customer service, or a related field.
• Experience in hotels, private clubs, premium residential communities, luxury retail, or corporate hospitality environments highly preferred.
• Event planning and coordination experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and workplace technology platforms.
• Experience with Canva is highly preferred.
• Knowledge of the Dallas area, local attractions, dining, and entertainment is a plus.
• Bachelor's degree preferred but not required.

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Schedule

Monday-Friday (Onsite in Dallas, TX)

Employment Type

Contract-to-Hire