Workplace Experience Ambassador

About the role

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client, part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace. The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building.

Responsibilities

• Provide high touch support to employees in the workplace, including providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
• Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

Requirements

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.

Skills

• Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels.
• EQ – Showcase exceptional emotional intelligence and empathy.
• Organized – Detail oriented, confident, self-starter with exceptional organizational skills.
• Proactive – Maintain a “can do” mentality with the ability to act with minimal information.
• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.
• Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient – Ability to work under pressure, while acting in a calm manner.
• Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Work Environment

This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

Pay

The compensation for the position is: $23.70 - $27.88.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.