Workforce Initiatives Case Manager

About the Role

The Case Manager plays a pivotal role in coordinating and delivering comprehensive support services to individuals and families in need, ensuring their well-being and stability. This position involves assessing client needs, developing personalized care plans, and facilitating access to appropriate resources and services within the community. The Case Manager acts as a liaison between clients, healthcare providers, social service agencies, and other stakeholders to promote effective communication and continuity of care. A critical outcome of this role is to empower clients through advocacy, crisis intervention, and ongoing support, ultimately improving their quality of life and fostering long-term self-sufficiency. The Case Manager also contributes to program development and evaluation to enhance service delivery and address emerging community needs.

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or 6 years equivalent experience
• Minimum of two years of experience in case management or social services
• Knowledge of crisis intervention techniques and mental health support strategies
• Familiarity with child welfare systems and discharge planning processes
• Strong communication and interpersonal skills to effectively engage with diverse populations

Preferred Qualifications

• Master’s degree in Social Work (MSW) or related discipline
• Certification in Case Management (CCM) or equivalent credential
• Experience in program development and evaluation within human services
• Training in conflict resolution and trauma-informed care
• Bilingual abilities or experience working with multicultural communities

Responsibilities

• Conduct comprehensive assessments of clients’ social, emotional, and health needs to develop individualized care and discharge plans
• Cookordinate and monitor access to social services, mental health resources, and community programs to support client goals
• Provide crisis intervention and conflict resolution to address immediate client challenges and ensure safety
• Collaborate with multidisciplinary teams including healthcare providers, social workers, and child welfare agencies to ensure integrated service delivery
• Document client progress, maintain accurate case records, and prepare reports to support program evaluation and compliance
• Advocate on behalf of clients to secure necessary resources and navigate complex service systems
• Participate in program development initiatives to improve service effectiveness and respond to community trends

Skills

• Case management, social services, and crisis intervention
• Mental health knowledge and human services expertise
• Discharge planning and child welfare
• Conflict resolution abilities
• Program development skills