Workforce Case Manager

Key Responsibilities

• Carry a caseload of workforce participants, meeting with each resident at least weekly.
• Actively recruit new participants and conduct assessments to determine clients’ needs and eligibility for workforce programs, depending on location.
• In collaboration with participant, complete assessments and individualized service plans to identify needs, strengths, goals, and barriers, focus on skills development, job readiness, and career goals.
• Maintain timely and accurate records in all relevant data systems, ensuring documentation is complete within 24 hours of interaction.
• Carefully monitor and document resident progress toward stabilization, income, and housing goals using case notes, service plans, and progress reports.
• Coordinate incident intervention and conflict resolution with staff and security as needed, using de-escalation, mediation, groups, or individual coaching.
• Connect clients with resources and services, such as skills training, education, and certifications.
• Cook up job placement assistance and training opportunities.
• Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
• Contribute to SVdVP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.

Skills and Abilities Required

• Strong communication (verbal and written) and organizational skills, with the ability to interact effectively with residents, staff, volunteers, and community partners.
• Can work both independently and collaboratively in a fast-paced environment.
• Knowledge of community resources and social service systems; ability to advocate effectively on behalf of residents.
• Related experience working with vulnerable populations in shelter, transitional housing, or a similar environment preferred, providing trauma-informed and strengths-based support.
• Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.
• Technology proficiency, including navigating the internet, using Microsoft Office Suite, ability to learn and use electronic record keeping systems.
• Passion for service.

Minimum Hiring Requirements

• Bachelor’s degree in social work or a related field preferred; High School diploma or GED required.
• Minimum 1+ years experience in Case Management (paid or internship) OR minimum 2+ years of progressive experience in human services role.
• Case managers located at Washington Street Shelter or the Phoenix Dining Room Overnight Shelter must provide proof of Level One Fingerprint Card before first day of employment.

Physical Requirements

• Able to stand, walk, bend, reach, and lift 30+ pounds.