Case Manager - Workforce Program

About the role

Seeking a full-time Case Manager to join our Workforce Development team. Under the direct supervision of the Director of Workforce Development, this position is responsible for student retention, maintaining day-to-day operations to ensure programs and services are achieving impactful outcomes for trainees and employer partners.

Responsibilities

• Provide one – one coaching and counseling to adult learners facing academic, personal, or logistical challenges
• Identify at-risk students early through data tracking, attendance monitoring, and instructor feedback
• Work with students to develop individualized student success and retention plans to support program persistence and completion
• Connect students to internal and external resources such as ESL, GED, childcare, etc.
• Collaborate with program instructors and other departments
• Maintain accurate, confidential records and document all student interactions in case management system or CRM
• Monitor student progress and follow up regularly to support retention milestones and career transitions
• Participate in orientation and onboarding sessions to support student transition into the program
• Contribute to retention strategy development, reporting, and continuous improvement initiatives
• Perform other duties as needed

Qualifications

• Master’s degree in vocational rehabilitation, psychology, social work, special education, or a related field
• Excellent organization and time management skills
• Strong attention to detail and communication skills

Preferred Qualifications

• Experience working in adult education, job training programs, or in a non-profit setting
• Experience working with diverse populations
• Crisis intervention or de-escalation skills
• Familiarity with trauma informed practices and holistic student support models
• Motivated, self-starter

Pay

$55,000.00 - $60,000.00 per year

Schedule

Full-time

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance