Workforce Case Manager

Job Purpose

The Workforce Case Manager is responsible for empowering individuals to achieve sustainable self-reliance through personalized employment support.

Essential Duties and Responsibilities

• Client Assessment and Case Management
• Conduct comprehensive assessments to identify clients' skills, experiences, barriers to employment, and career aspirations.
• Develop individualized employment action plans with clear, achievable goals tailored to each client's needs and abilities.
• Provide one-on-one case management, including regular follow-ups to track progress, reassess goals, and adjust action plans as needed.
• Conduct monthly case reviews for all clients to assess progress, address emerging needs, and ensure they are receiving necessary assistance and support.
• Case conference complex cases with supervisors and provide creative solutions to challenges that arise.
• Case conference with internal and external case managers to assist clients in receiving all possible services.
• Connect clients to supportive services, including food assistance, childcare, transportation, housing, and financial assistance, to remove employment barriers.
• Aid clients in developing and maintaining budget plans to ensure financial stability; provide guidance on budgeting, saving, and debt management.
• Stay informed about workforce development trends, best practices, and local resources.
• Employment Services and Career Development
• Identify suitable employment opportunities and assist clients in securing stable, meaningful employment.
• Match clients with appropriate job openings, internships, or apprenticeship programs.
• Build and maintain relationships with employers and job training providers to facilitate job placements and expand client opportunities.
• Provide ongoing support to clients in maintaining employment stability and job retention.
• Assist clients with resume writing, job applications, interview preparation, and professional development.
• Educate clients about employee rights and responsibilities, and assist them in resolving workplace conflicts.
• Serve as a liaison between clients and employers, providing advocacy and support as needed.
• Facilitate job readiness workshops, including soft skills training, financial literacy, and workforce ethics.
• Participate in community events, workforce development fairs, and employer networking sessions to expand opportunities for clients.
• Documentation, Compliance, and Collaboration
• Maintain accurate and up-to-date client records, including case notes, assessments, and progress reports.
• Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within one business day of client contact.
• Ensure shared spreadsheets are updated within one business day of any changes.
• Track client progress, outcomes, and success stories to inform program evaluation and continuous improvement.
• Prepare and submit required program reports and data in a timely manner.
• Attend training, workshops, and meetings as required.
• Perform other duties as assigned.

Qualifications

• Strong verbal and written communication with clients, employers, and team members
• Ability to address complex client needs and develop tailored employment plans
• Empathy and patience in supporting clients in overcoming employment barriers
• Strong organizational skills; ability to manage multiple clients, maintain records, and meet deadlines
• Ability to work effectively with internal case managers, employers, and community partners
• Familiarity with job training programs, resume building, and workforce resources
• Conflict resolution skills; ability to help clients navigate and resolve workplace issues
• Proven ability to advocate for underserved clients
• Cultural competency; ability to work effectively with clients from diverse backgrounds and foster a positive, inclusive environment
• Proficiency in client management and tracking systems, including HMIS and Salesforce, for documenting case notes, tracking referrals, and maintaining program compliance
• Proficiency in Microsoft Office Suite and Google Workspace, including Gmail, Drive, Docs, Sheets, Slides, Google Meet, and Calendar
• Experience with data entry and outcome tracking
• Ability to reevaluate service plans and adapt strategies to improve client outcomes
• Proficiency in mediation and dispute resolution techniques
• Knowledge of community resources to address barriers and provide appropriate referrals
• Ability to use budgeting tools to guide clients in financial planning and life skills development
• Detail-oriented and deadline-driven
• Crisis stabilization and rapid response capability
• Trauma-informed, empathetic, and nonjudgmental approach
• Ability to prioritize multiple client needs in a fast-paced environment
• Commitment to professionalism, teamwork, and accountability

Requirements

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in workforce case management
• 3+ years of nonprofit experience
• 3+ years of experience in workforce case management, social services, and community outreach.
• Bilingual English/Spanish required given the demographics of the community served.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.