Workflow Coordinator

Responsibilities

• Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail-oriented communication.
• Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.
• Perform Document Specialist duties as required, based on workload and business needs.
• Cooky transition workflow across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.
• Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.
• Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.
• Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.
• Support additional document processing initiatives, firm projects, and departmental functions as assigned.

Requirements

• Associate degree, secretarial degree, or equivalent combination of education and experience.
• Five or more years of experience in a legal document production environment and/or legal secretarial role.
• Working knowledge of legal terminology and familiarity with a law firm environment.
• Advanced proficiency with Document Management Systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong spelling, grammar, punctuation, and proofreading skills.
• Demonstrated ability to organize, prioritize, and manage multiple assignments in a deadline driven environment.
• Self-directed with strong initiative and the ability to work independently with minimal supervision.
• Prior proven ability to perform effectively under pressure while maintaining accuracy and quality.
• Excellent communication, interpersonal, teamwork, and customer service skills.

Benefits

The Compensation range for this role is up to $29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Pay

The pay for this role is up to $29.00 USD per hour.

Schedule

This position is based at an Opensity Facility. Monday through Friday: 6 AM to 3 PM.

Qualifications

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.