Workflow Coordinator

About the role

Join the Business Operations team to coordinate daily staffing functions of practice groups by balancing workloads and ensuring the timely, accurate delivery of value-added services to internal and external clients. This position operates in a flexible Monday–Friday environment and performs legal practice assistant responsibilities for one or more attorneys.

Responsibilities

• Direct daily workflow operations for a high-performing legal support team.
• Strategically balance workloads and coordinate coverage to maximize efficiency and ensure seamless attorney support.
• Manage staffing logistics, including PTO, leave requests, and backup assignments, while collaborating with leadership to maintain uninterrupted service.
• Serve as the central point of contact for incoming service requests, leveraging ServiceNow to prioritize, assign, and monitor work for optimal turnaround times.
• Deliver hands-on production support, quality control, and troubleshooting for high-priority projects while providing exceptional client service to attorneys, business professionals, and internal stakeholders.
• Execute advanced Legal Practice Assistant responsibilities, consistently driving operational excellence, responsiveness, and superior service delivery.

Qualifications

• Excelling in a fast-paced, deadline-driven environments by managing competing priorities with precision and professionalism.
• Leveraging advanced legal technology expertise, deep knowledge of firm best practices, and exceptional organizational skills to anticipate attorney's needs.
• Optimizing workflows and delivering high-quality work.
• Demonstrating strong leadership by guiding peers, producing polished legal documents and correspondence, and maintaining accuracy, efficiency, and outstanding client service under pressure.
• A high school diploma or equivalent.
• A minimum of 5 years of relevant Legal Practice Assistant experience, or equivalent.

Preferred qualifications

• Microsoft Office suite
• BA degree

Schedule

Hours for this role are 9:30–6:00 PT.

Pay & benefits

• Eligible for an annual discretionary bonus.
• 401(k) plan, medical, dental, and vision insurance.
• Accrued paid time off plan starting at 20 days annually.
• Personal medical and parental leave.
• Up to 10 paid holidays.
• Family care benefits.
• Colorado compensation range: $81,530.00 to $122,790.00 annually.
• Illinois compensation range: $86,040.00 to $129,590.00 annually.
• Washington state compensation range: $86,000.00 to $129,530.00 annually.
• Washington, D.C., compensation range: $92,880.00 to $139,890.00 annually.