Process Coordinator

About the role

The Process Coordinator operates within B2B travel technology and global hotel distribution, serving travel businesses, subagents, and agency partners. This role focuses on process coordination to ensure project visibility, maintaining clear separation between confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Coordinate process-focused tasks with dependency management, ensuring each checkpoint includes a visible source, owner, status, and next action within the B2B travel technology and global hotel distribution context.
• Review and track role documentation with status updates, adhering to a process-focused, coordination-owned work profile.
• Document project tracking with deadline management, maintaining traceability and clarity for all stakeholders.
• Maintain comprehensive documentation and reporting to support process coordination and decision-making.
• Reconcile quality control with workflow management, surfacing repeated errors before they lead to downstream rework.

Decision Standards

Strong process coordination ensures project visibility remains usable under the specific demands of B2B travel technology and global hotel distribution. Completed work must be traceable, unresolved items must have clear owners, and errors must be addressed proactively to prevent rework.

Key Skills

• Use Joy Travel Group Workflow Context and Project Coordination confidently to support B2B travel technology and global hotel distribution processes.
• Apply data accuracy without losing track of evidence or deadlines in a process-focused workflow.
• Document process compliance and issue escalation decisions to maintain clarity and reasoning.
• Exercise judgment in follow-up actions, especially when coordination depends on external confirmations rather than assumptions.

Position Details

This is a full-time, associate-level role. It is 100% remote within the United States.

Pay

Base salary: $45,000–$69,000 per year.