Process Coordinator

About the Role

This Process Coordinator role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The position focuses on process coordination to ensure project visibility, maintaining clear separation between confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Reconcile process-focused coordination with dependency management, ensuring each checkpoint leaves a visible source, owner, status, and next action within Philippine travel/DMC operations.
• Coordinate Shroff Travel role documentation with status tracking, maintaining process-focused, coordination-owned work profiles.
• Review project tracking with deadline management, ensuring traceability and ownership of unresolved items.
• Document processes and generate reports to maintain visibility and compliance in the workflow.
• Maintain quality control and workflow management, surfacing repeated errors before they result in downstream rework.

Decision Pattern & Quality Standards

Strong process coordination ensures project visibility remains usable under the specific demands of Philippine travel/DMC operations. Completed work must be traceable, unresolved items must have clear owners, and errors must be addressed proactively to prevent rework.

Skills & Capabilities

• Use Shroff Travel Workflow Context and Project Coordination confidently in a process-focused environment.
• Apply data accuracy while maintaining evidence and meeting deadlines.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-ups, particularly when coordination depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs meet data accuracy, reporting, and workflow context standards before considering work complete.

Position Details

This is a full-time, associate-level role. The position is 100% remote within the United States.

Pay

Base salary: $45,000–$69,000 per year.