Workflow Coordinator

About the role

We're looking for a collaborative, detail-oriented Workload Coordinator to join our Business Operations team and help deliver an exceptional employee experience. In this role, you will coordinate the daily staffing functions of practice groups by balancing workloads and ensuring the timely, accurate delivery of value-added services to internal and external clients. This position operates in a flexible Monday–Friday environment and performs legal practice assistant responsibilities for one or more attorneys. Hours for this role are 9:30-6:00 PT.

Responsibilities

• Direct daily workflow operations for a high-performing legal support team.
• Strategically balance workloads and coordinate coverage to maximize efficiency and ensure seamless attorney support.
• Manage staffing logistics, including PTO, leave requests, and backup assignments, while collaborating with leadership to maintain uninterrupted service.
• Serve as the central point of contact for incoming service requests, leveraging ServiceNow to prioritize, assign, and monitor work for optimal turnaround times.
• Deliver hands-on production support, quality control, and troubleshooting for high-priority projects while providing exceptional client service to attorneys, business professionals, and internal stakeholders.
• Execute advanced Legal Practice Assistant responsibilities, consistently driving operational excellence, responsiveness, and superior service delivery.

Requirements

• Excelling in a fast-paced, deadline-driven environment by managing competing priorities with precision and professionalism.
• Leveraging advanced legal technology expertise, deep knowledge of firm best practices, and exceptional organizational skills to anticipate attorneys’ needs.
• Optimizing workflows and delivering high-quality work.
• Demonstrating strong leadership by guiding peers, producing polished legal documents and correspondence, and maintaining accuracy, efficiency, and outstanding client service under pressure.
• A high school diploma or equivalent.
• A minimum of 5 years of relevant Legal Practice Assistant experience, or equivalent.

Preferred Qualifications

• Proficiency in Microsoft Office suite.
• BA degree.

Benefits

• Annual discretionary bonus.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Accrued paid time off plan starting at 20 days annually.
• Personal medical and parental leave.
• Up to 10 paid holidays.
• Family care benefits.

Pay

This position may be filled in the following locations. The listed compensation range reflects the typical pay for this role, though it is rare for new hires to receive an offer at the top of the range. Actual compensation may vary depending on experience, skills, market conditions, and internal equity.

• Colorado: $81,530.00 to $122,790.00 annually
• Illinois: $86,040.00 to $129,590.00 annually
• Washington state: $86,000.00 to $129,530.00 annually
• Washington, D.C.: $92,880.00 to $139,890.00 annually

Schedule

• Monday–Friday, 9:30 AM–6:00 PM PT.
• Remote.