Workers' Comp Claim Assistant - (Onsite: Reno, Nevada)

We need to output HTML fragment with sections: About the role? The description includes "Our Story" and description. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if there is real specific content. We have: - Department: Claims Administration & Adjusting - Location: Reno, NV - Compensation: $16.00 - $19.00 / hour - Description: includes "Our Story" paragraph, then "Davies North America is seeking a Worker's Comp Claims Assistant..." etc. We need to parse content into sections. We should not repeat job title as heading. The page already shows it, so we don't need heading for title. We need to include sections: maybe About the role (our story + description), Responsibilities (Key Responsibilities), Requirements (Skills, knowledge & expertise Required), Qualifications (maybe Preferred), Skills (Skills & Competencies), Benefits (Benefits), Pay (Compensation), Schedule (maybe not present). There's no explicit schedule info, so we should not create Schedule section. We need to preserve all substantive information, not invent. We need to remove boilerplate: EEO, legal notices, diversity, compensation transparency, background check, Massachusetts notice, etc. Also remove "Equal Employment Opportunity & Legal Notices" heading and its content. Also remove "Diversity and Inclusion". Also remove "Compensation Transparency", "Background Check & Fair Chance Compliance", "Massachusetts Notice". Also remove "Where required by law..." etc. We need to keep Benefits section content. We need to keep Pay: compensation range. We need to keep location and department maybe as metadata in a short

. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a

with Department and Location. We need to output only HTML fragment, no /, no markdown fences. Let's structure:

Department: Claims Administration & Adjusting
Location: Reno, NV

Then sections:

About the role

Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Davies North America is seeking a Worker's Comp Claims Assistant to support our claims operations team in our Reno, Nevada office. This position plays a critical role in maintaining efficient claim administration by providing clerical, administrative, and customer service support to adjusters, supervisors, and claims leadership. This role is an entry level position with the opportunity to grow into an adjuster! The ideal candidate is highly organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced claims environment.

But note: The "Our Story" paragraph includes some marketing fluff; we keep it. Then Responsibilities: We have "Key Responsibilities" with subheadings: Claims Administration Support, Mail & Document Management, Clerical & Administrative Support, Customer Service. We can combine into a

• list, preserving details. We need to extract each bullet. Let's list them: Claims Administration Support - Receive and process claim notices received via phone, email, fax, and other communication channels. - Establish new claim files and enter claim information into internal claims management systems. - Route claim assignments to appropriate adjusters and teams. - Maintain accurate claim documentation, records, and electronic files. - Assist adjusters with claim-related administrative tasks and follow-up activities. - Process incoming and outgoing correspondence related to claim files. Mail & Document Management - Process incoming and outgoing mail, faxes, and electronic communications. - Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials. - Maintain claim registers, logs, and internal tracking systems. - Prepare and distribute claim-related correspondence and reports. Clerical & Administrative Support - Perform data entry with a high degree of accuracy and attention to detail. - Support claim teams with document preparation, scanning, filing, copying, and records management. - Assist with check requests, payment processing, recoveries, and reimbursement documentation. - Prepare reports and provide administrative support to claims leadership as needed. - Coordinate office workflow activities and support special projects. Customer Service - Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners. - Provide professional and courteous customer service while maintaining confidentiality. - Escalate issues and urgent matters to the appropriate claims professionals. - Support internal and external stakeholders through effective communication and timely follow-up. We'll put these as
  • items. Then Requirements: "Skills, knowledge & expertise Required" list: - High school diploma or equivalent. - 1+ years of administrative, clerical, customer service, or insurance-related experience. - Medical/Medical record experience a HUGE PLUS! - Strong data entry and organizational skills. - Excellent verbal and written communication skills. - Proficiency with Microsoft Office Suite, including: Outlook, Word, Excel, Teams. - Ability to manage multiple priorities in a deadline-driven environment. - Strong attention to detail and commitment to accuracy. - Professional and customer-focused approach to work. We'll put as
    • . Then Qualifications: maybe "Preferred" bullet list: - Prior experience in insurance, claims administration, or a related professional services environment. - Familiarity with claims management systems and document management platforms. - Experience handling confidential information and sensitive documentation. - Experience supporting adjusters or claims professionals. We'll put as
      • under a heading "Qualifications". Or we could combine with Skills? The instruction says use headings for sections like Qualifications, Skills, Benefits, Pay, Schedule. So we should have Qualifications separate. Then Skills: "Skills & Competencies" list: - Strong organizational and time-management skills. - Ability to effectively prioritize work and meet deadlines. - Excellent customer service and interpersonal skills. - Strong problem-solving and critical-thinking abilities. - Ability to work independently and collaboratively within a team environment. - High degree of professionalism, reliability, and accountability. - Adaptability and willingness to learn new systems and processes. We'll put as
        • under Skills. Then Benefits: we have a paragraph list: - Medical, dental, and vision plans to support your health and that of your family - A 401(k) plan with employer matching - Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees - Paid holidays - Life insurance and short‑term and long‑term disability coverage - Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. - Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements. We need to keep all substantive info. The last two sentences are somewhat generic but still specific; we keep them. We'll put as
          • . Pay: we have compensation range: $16.00 - $19.00 / hour. We'll put as

            or maybe a

            Pay

            with

            $16.00 - $19.00 per hour

            . Schedule: not present, so omit. We must not include boilerplate like "Equal Employment Opportunity & Legal Notices", "Diversity and Inclusion", "Compensation Transparency", etc. We need to ensure we don't repeat content. Let's craft HTML. We'll start with a

            for department/location. Then

            About the role

            ...

            Then

            Responsibilities

            ...
            Then

            Requirements

            ...
            Then

            Qualifications

            ...
            Then

            Skills

            ...
            Then

            Benefits

            ...
            Then

            Pay

            $16.00 - $19.00 per hour

            Make sure to preserve all details exactly as in original, but we can rephrase slightly? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the exact wording, not paraphrase. However we can keep the same meaning but not change details. Safer to copy the exact phrases. Let's copy each bullet exactly as in the posting. For Responsibilities bullets, we need to keep the exact phrasing. Let's extract exactly: Claims Administration Support - Receive and process claim notices received via phone, email, fax, and other communication channels. - Establish new claim files and enter claim information into internal claims management systems. - Route claim assignments to appropriate adjusters and teams. - Maintain accurate claim documentation, records, and electronic files. - Assist adjusters with claim-related administrative tasks and follow-up activities. - Process incoming and outgoing correspondence related to claim files. Mail & Document Management - Process incoming and outgoing mail, faxes, and electronic communications. - Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials. - Maintain claim registers, logs, and internal tracking systems. - Prepare and distribute claim-related correspondence and reports. Clerical & Administrative Support - Perform data entry with a high degree of accuracy and attention to detail. - Support claim teams with document preparation, scanning, filing, copying, and records management. - Assist with check requests, payment processing, recoveries, and reimbursement documentation. - Prepare reports and provide administrative support to claims leadership as needed. - Coordinate office workflow activities and support special projects. Customer Service - Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners. - Provide professional and courteous customer service while maintaining confidentiality. - Escalate issues and urgent matters to the appropriate claims professionals. - Support internal and external stakeholders through effective communication and timely follow-up. We'll keep each bullet as
          • with that text. Now Requirements list exactly: - High school diploma or equivalent. - 1+ years of administrative, clerical, customer service, or insurance-related experience. - Medical/Medical record experience a HUGE PLUS! - Strong data entry and organizational skills. - Excellent verbal and written communication skills. - Proficiency with Microsoft Office Suite, including: Outlook, Word, Excel, Teams. - Ability to manage multiple priorities in a deadline-driven environment. - Strong attention to detail and commitment to accuracy. - Professional and customer-focused approach to work. We'll keep exactly. Qualifications (Preferred) list: - Prior experience in insurance, claims administration, or a related professional services environment. - Familiarity with claims management systems and document management platforms. - Experience handling confidential information and sensitive documentation. - Experience supporting adjusters or claims professionals. We'll keep exactly. Skills & Competencies list: - Strong organizational and time-management skills. - Ability to effectively prioritize work and meet deadlines. - Excellent customer service and interpersonal skills. - Strong problem-solving and critical-thinking abilities. - Ability to work independently and collaboratively within a team environment. - High degree of professionalism, reliability, and accountability. - Adaptability and willingness to learn new systems and processes. We'll keep exactly. Benefits list exactly: - Medical, dental, and vision plans to support your health and that of your family - A 401(k) plan with employer matching - Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees - Paid holidays - Life insurance and short‑term and long‑term