Workers' Compensation Claims Assistant

POSITION SUMMARY

A Workers’ Compensation Claims Assistant supports and provides a range of legal support to the Workers’ Compensation Claims Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Assisting with processing claims in accordance with Firm policies and procedures - Ensuring case management software (CMS) feed is cleared daily - Completing all assigned tasks by relevant deadlines - Documenting all relevant activity in CMS properly - Ensuring emails are cleared daily - Maintaining and organizing claim files - Answering client, provider and adjuster calls as needed - Requesting and obtaining medical records and bills and following up accordingly - Reviewing and processing all incoming mail, email, and faxes - Naming all documents in accordance with established naming conventions and saves to the appropriate folder - Ensuring all documents are properly uploaded to the appropriate tab - Assisting attorneys and Claim Specialists with other administrative duties and tasks as assigned - Performing other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

- High school diploma or equivalent - Excellent oral and written communication skills - Excellent interpersonal skills, analytical, and critical thinking skills - Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook - Ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, computer - Ability to work with databases and online technological platforms - Ability to be detail-oriented, diligent, and flexible - Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up - Proficient command of the English language in both oral and written format - Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies - Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

PREFERRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

- Minimum of six months of experience in the legal field - Bilingual in English and Spanish - Authorized Nevada Notary