Workers' Compensation Claims Assistant

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. We employ approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services, and workers' compensation insurance. Our family culture encourages collaboration, respect, and adherence to our Pillars of Excellence: Integrity, Prosperity, and Affinity.

About the role

We are seeking a full-time Workers' Compensation Claims Assistant to support department leadership and claims staff in meeting performance standards and procedures. This role offers exciting opportunities to contribute to our mission.

Responsibilities

• Update payment records and identify/escalate unpaid invoices in the Legal Billing System.
• Send electronic copies of internal files to Defense Counsel when requested.
• Distribute new and renewal packets for Policyholders and PEO clients, including WC posting notice, intro letter, WC reporting guidelines, provider panels, and panel requirements for panel states.
• Receive incoming calls requesting claim status and updates; escalate as needed.
• Perform claim intake for all new OMP WC claims received via mail, email, or phone call. Pull and provide policy and claim documents to Adjusters, along with Policyholder and Agency contact information.
• Review OMP claims for appropriate assignments and policies. Respond to claims emails with claim number and adjuster information on assigned claims. Escalate issues to Claims Supervisor or upper management where appropriate.
• Receive and distribute paper and electronic mail.
• Perform work in various systems and vendor sites; compile reports and documentation.

Requirements

• One (1) year of workers’ compensation claims assistant experience.
• High school diploma or equivalent required.
• Knowledge of company services and products.
• Bilingual preferred.

Benefits

• Health Insurance: Zero dollar paycheck cost for employee coverage; low cost for family plan.
• Dental and Vision Insurance.
• Short Term Disability and Term Life Insurance at no cost to the employee.
• Long Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans: Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
• 401(k) Retirement Plan: FrankCrum matches 100% of the first 4% the employee contributes; immediate vesting in the employer match.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by FrankCrum.
• Paid time off and holiday pay.
• Education Benefit Program at the IRS Maximum allowance.
• PTO cash out.
• Tickets at Work.
• Alero Financial and its robust credit union benefits program.
• Employee and client referral bonus programs.
• Disaster Relief Fund for employees.

About Us

FrankCrum is a family-owned business-to-business entity founded in 1981, comprising FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency—all based in Clearwater, Florida. Our "family of employer solutions" employs approximately 500 people serving over 4,000 clients nationwide. We prioritize exceptional customer service and treat clients and coworkers like family, guided by our Brand Pillars: Integrity, Affinity, and Prosperity.

Our headquarters spans 14 acres and includes a subsidized café for employees, offering made-to-order breakfast, hot lunch options, and affordable dinners. The café hosts monthly celebrations, contests, and yearly holiday parties. FrankCrum has been recognized as a Top Place to Work by The Tampa Bay Times for over 10 consecutive years and supports community efforts through organizations like Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic.