Work Study, Student Ambassador (Student Affairs)

Learning Objectives

• Customer Service & Communication
• College Knowledge & Navigation
• Technical & Problem-Solving Skills
• Leadership & Professional Development
• Student Success & Engagement

About the Role

This position serves as a Student Ambassador at Western Campus, supporting students, staff, and visitors with various tasks and fostering a welcoming campus environment.

Responsibilities

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse student populations.
• Apply active listening skills to identify student needs and provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.
• Explain basic college processes including admissions, class registration, financial aid, and student support services.
• Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
• Provide accurate campus directions and information about college departments, offices, and resources.
• Identify appropriate campus resources and refer students to the correct departments when needed.
• Aid students with completing applications, registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issues using college systems and resources.
• Utilize critical thinking and problem-solving skills to support students efficiently and effectively.
• Serve as a positive representative of the college by demonstrating leadership skills.
• Develop confidence in public speaking, peer support, and student engagement.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
• Exhibit responsibility, dependability, and time-management skills in daily duties.
• Foster a supportive and inclusive environment that encourages student success and belonging.
• Promote college events, services, and opportunities that enhance student engagement and retention.
• Recognize signs when students may need additional academic or personal support and make appropriate referrals.
• Assist students with My Tri-C Space.
• Provide campus tours.
• Assist with on and off campus events such as open houses, NSO, college fairs, high school visits.
• Participate in leadership programs and attend student success workshops.
• Other duties as assigned.

Requirements

• Have completed at least 6 credit hours at Tri-C; minimum GPA of 2.5; consistently maintain 6 credit hours each semester; maintain satisfactory academic progress.
• Adhere to College’s confidentiality policy.
• Successfully pass background/drug screening.

Qualifications

• Flexible schedule including evenings and weekends.
• Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills.
• Must be available to assist students during peak periods: assist students with My Tri-C Space; provide campus tours; assist with on and off campus events such as open houses, NSO, college fairs, high school visits.
• Must participate in leadership programs and attend student success workshops.
• Other duties as assigned.

Skills

• Customer Service & Communication
• College Knowledge & Navigation
• Technical & Problem-Solving Skills
• Leadership & Professional Development
• Student Success & Engagement

Benefits

• Flexible schedule including evenings and weekends.

Pay

Details TBD.

Schedule

To be determined by hiring manager and student.

Special Note

Number of Openings: 15

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.