WISe Care Coordinator

Position Summary

The WISe Care Coordinator coordinates and facilitates the strengths-based and family-driven Wraparound with Intensive Services (WISe) process for trauma-impacted children and families. This position is the care coordinator and facilitator of the multidisciplinary Child and Family Team and is responsible for leading the team through the phases and activities of WISe.

About the Role

This position has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

Essential Functions

• Child & Family Team Facilitation
  Prepares for and facilitates Child and Family Team (CFT) meetings, including agenda, visual aids, tools, and resources.
  Schedule times and locations convenient for family and team members.
  Serve as the central point of communication for the Child and Family Team process.
  Maintains team focus on progress toward established goals and transition out of WISe.

• Family-Centered Support
  Affords assistance to families in identifying their children’s strengths and needs to shape an individualized family vision.
  Completes weekly check-in calls with families and maintains complete documentation of the child’s case records in the mandatory 48-hour window.
  Ensures respect for the input, needs, and feelings of the child and family.
  Inform families of their rights; obtain necessary consents and releases of information.
  Recognize and celebrate milestones, successes, and transitions.

• Community & Resource Coordination
  Works with Family Partner to identify family support or other formal and informal resources to support child and family integration.
  Guides each team member to identify priority concerns, minimize conflict, and build consensus.
  Participates in rotating after-hours crisis on-call coverage, providing timely response and support to youth and families outside of regular business hours.
  Completes, updates, and communicates the Family Safety and Crisis Plan with family and team members.

• Care Coordination & System Navigation
  Maintains deep familiarity with local and statewide resources across child welfare, developmental disabilities, education, and juvenile justice;
  actively helps youth and families understand and access those services.
  Discerns which parts of the system and available resources are most relevant to each youth and family's unique strengths and needs.
  Nurtures positive, ongoing relationships with system partners and integrates them into the WISe team based on youth and family voice.
  Establishes and maintains a strong connection with each youth's Managed Care Organization (MCO) to ensure access to appropriate Medicaid state plan services.
  Collaborates with all WISe team members to weave their areas of expertise into the planning process, supporting an integrated team approach.

• Compliance & Documentation
  Maintains documentation of child’s case records and electronic health record (EHR) according to Akin policy, County and State requirements, and Wraparound fidelity guidelines.
  Performs reviews of documentation when required by WISe Coach or when needed (self-audit).
  Ensures compliance with all Akin policies and procedures. Adheres to all related contracts, Federal, State, and local requirements, and guidelines.
  Maintains productivity standards and ensures timely collection of statistical information for funding and program evaluation.
  Performs self-audits and documentation reviews as required by WISe supervisor and/or manager.

• Professional Growth
  Participates in scheduled supervision, team meetings, and administrative meetings.
  Uses reflective supervision to support professional growth and quality client care.
  Engages in ongoing professional development, in-service trainings, and continuing education (e.g., Child Abuse Awareness, HIPAA, antiracism, etc.).
  Remains current with professional development requirements.

Knowledge, Skills, and Abilities

• Knowledge of early childhood development with a demonstrated ability to foster meaningful relationships with parents, infants, toddlers, and youth.

• Understanding of local and statewide family resources.

• Awareness of social justice and racial equity concerns that affect families; experience engaging with diverse populations.

• Excellent verbal and written communication skills, with the ability to build strong relationships with clients, volunteers, colleagues, and the public.

• A warm, compassionate approach with the ability to establish rapport and provide genuine emotional support to families.

• Strong facilitation, mediation, team-building, and problem-solving skills.

• Flexibility and responsiveness in a dynamic, community-based environment.

• Proficiency in Microsoft Outlook and Word; strong typing skills.

Physical Demands

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop, and kneel.

• Regular, predictable attendance is required.

Qualifications

• Minimum Qualifications:

  • 2 years of related experience working or volunteering with children and families in the field of social services or early intervention, preferably in community-based services.
  • Knowledge of early childhood development, with a demonstrated ability to foster relationships with parents, infants, toddlers, and youth.
  • Proficient in Microsoft Word, Outlook, and typing.
  • CPR and First Aid Certifications (within first 30 days).
  • A one-step Mantoux TB skin test prior to start of employment. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided.
  • A valid driver’s license and a favorable driving record, with no more than three violations within the past three years.

• Preferred Qualifications:

  • Prior experience in one or more of: mental health, early childhood education, foster care, child welfare, juvenile justice, substance abuse treatment, domestic violence intervention, homelessness, or poverty alleviation, early intervention, and preferable community-based services.
  • Experience in WISe or other Wraparound models.

Working Environment

This hybrid position requires flexible work schedule, including some evening hours to accommodate family needs. Services are performed throughout the community in various settings such as family homes, schools, Akin offices, and public libraries. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

Physical Demands

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop, and kneel.

• Regular, predictable attendance is required.

Salary Range and Benefits

We provide a comprehensive benefits package, including competitive pay, medical, dental, and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The target starting pay for this position is $23.636 - $27.7685 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account. The range above allows our employees room for growth during their tenure in the position.