Care Coordinator

About the role

The Care Coordinator serves under the direction of the RRH/Prevention Supervisor, focusing on service coordination, providing supportive services, referrals, linkages, and case management for tenants referred by SoLA. Responsibilities include scheduling appointments, coordinating client intakes, developing individual housing stability plans, and providing post-exit information and referrals.

Responsibilities

• Schedule appointments for referrals from SoLA Rentals Property Managers
• Coordinate client intakes within one week of first contact
• Collaborate with other project staff and partners to secure necessary services for participants
• Provide clients with employment readiness assistance and training as needed
• Coordinate ancillary services to support housing stability and follow up with clients monthly
• Create and maintain participant profiles and records in HMIS
• Document all contacts and services provided within 24 hours
• Attend weekly case conference meetings and prepare project reports
• Conduct criminal background checks and maintain client files in compliance with HIPAA and other funding requirements
• Communicate effectively with clients from diverse backgrounds and maintain appropriate boundaries
• Represent the agency professionally at meetings and community events

Requirements

• Associate's degree in Social Services or related field from an accredited institution, with at least two years of job-related experience working with homeless individuals and families
• Five years of experience in social service field, preferably in case management and homeless programs
• Knowledge of resource development, case management, and documentation
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Bilingual proficiency in reading, writing, and speaking Spanish
• Experience with Microsoft Word, Excel, and other database programs
• Verification of employment eligibility and background clearance
• Pass TB test, CPR and First Aid certification, valid driver’s license, and auto insurance
• Reliable transportation and ability to work in noisy environments
• Experience using HMIS and supervisory responsibilities

Qualifications

• Associates Degree in Social Services or related field from an accredited institution
• Two years of job-related experience working with homeless individuals and families
• Five years of experience in social service field, preferably in case management and homeless programs
• Knowledge of resource development, case management, and documentation
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Bilingual proficiency in reading, writing, and speaking Spanish
• Experience with Microsoft Word, Excel, and other database programs
• Verification of employment eligibility and background clearance
• Pass TB test, CPR and First Aid certification, valid driver’s license, and auto insurance
• Reliable transportation and ability to work in noisy environments
• Experience using HMIS and supervisory responsibilities