Care Coordinator

About the role

The Care Coordinator collaborates with patients identified with vulnerabilities and potentially eligible for case management to assist them in developing and updating an individualized care plan. They also perform outreach to encourage adherence with evidenced-based guidelines to improve the health of the company's overall population.

Responsibilities

• Screens medical charts prior to visit for required HEDIS, 5 Star measures, and medical conditions to alert clinician on date of appointment.
• Works with diagnosis data from health plans to ensure all chronic conditions are properly reported to avoid GAP periods.
• Makes patient calls to schedule/re-schedule appointments and provides instructions from primary clinician.
• Updates medication list, current problem list, and past medical history for every patient visit.
• Cultivates and supports primary care with timely communication, follow-up calls, and integration of patient information into the care plan.
• Participates in daily huddles with the clinical staff to review Medicare patients scheduled for the following day.
• Affords assistance with the identification of "high-risk" patients based on chronic illnesses and special healthcare needs.
• Assists clinician with accurately documenting diagnoses in progress notes.
• Provides discharge instructions to patients, answers patient questions, and schedules follow-up appointments with PCP and in-house specialists, as needed.
• Affords assistance with medical assistant duties when needed.

Requirements

• Medical Assistant, Licensed Practical Nurse, or a Foreign Medical Graduate (MD) preferred.
• Minimum 3 years of related experience in a clinic or hospital setting.
• Knowledge of health care and managed care administration policies.
• Phlebotomy certification preferred.
• Must be knowledgeable of MS Office and EHR programs.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
• Understands written sentences and paragraphs in work related documents.
• Actively looks for ways to help patients.
• Knowledge of medical terminology.
• Bilingual skills preferred (English/Spanish or English/Creole).

Qualifications

• Education: Bachelor's degree in Healthcare Administration, Nursing, or related field.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in MS Office and EHR programs.
• Ability to work independently and manage multiple tasks.

Benefits

At Clinical Care Medical Centers, we offer competitive benefits including health insurance, retirement plans, paid time off, and more.

Pay

$XX.XX - $XXXX per hour

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM