Patient Care Coordinator

About the role

Optum is a clinician-led care organization changing the way clinicians work and live. As a Patient Care Coordinator on the Optum Care Delivery team, you’ll be part of a vision to make healthcare better for everyone. You’ll have the clinical resources, data, and support of a global organization behind you so you can help patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid government-issued state ID of patient and patient insurance cards
• Answer incoming and outgoing telephone calls promptly, courteously, and relay messages to the appropriate team members
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Maintain a work queue list and complete any pending actions (e.g., referrals, scheduling appointments)
• Check in and check out patients
• Accurately and completely perform occupational medicine registration workflow
• File and maintain medical records
• Correctly resolve registration work queue errors
• Confirm and schedule appointments
• Collect co-pays or outstanding balances on the date of service
• Perform referral documentation promptly
• Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
• Perform follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments, and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Maintain patient confidentiality and abide by all HIPAA and OSHA requirements
• Assure the continuity of care through scheduling and tracking systems
• Notify clinical staff of schedule changes as they occur
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• Organize and maintain medical records
• Complete new clinical competencies rolled out by the Educational Committee
• Perform other related duties and assignments as required

Requirements

• High school diploma or GED
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Intermediate computer proficiency including MS Word, Excel, and Outlook; ability to use multiple web applications

Preferred Qualifications

• Experience working with an electronic health record (Epic)
• Knowledge of medical terms
• Knowledge of insurance verification
• Experience working with scheduling programs

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

• Paid time off accrued with first pay period plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, vision, life & AD&D insurance along with short-term and long-term disability coverage
• 401(k) savings plan and Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)

Schedule

Monday through Friday, 40-hour work week between 8:00 am and 5:00 pm. An 8-hour shift to be determined by the hiring manager.