Care Coordinator

About the role

Care Coordinators at ADVENT are integral to the patient experience, bridging the gap between patients, providers, and teams to deliver compassionate and efficient care.

Responsibilities

• Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.
• Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
• Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
• Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.
• Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
• Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
• Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
• Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.
• In person coverage at the South Nashville clinic and virtual coverage of ADVENT Tennessee clinics when needed.

Requirements

• Proven success in customer engagement within a sales-driven or care coordination environment (inside sales experience preferred)
• Bachelor’s degree in healthcare or related field or equivalent experience
• Minimum of 2 years of medical office or healthcare experience preferred
• Strong influencer with a passion for guiding patients toward their goals and treatment outcomes
• Skilled in managing insurance, benefits, and cost-of-care discussions with patients
• Proficient in medical terminology and comfortable collaborating with providers
• Highly organized with exceptional attention to detail and accuracy
• Excellent time management; able to work independently, anticipate needs, and plan proactively
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Willingness to support at our Franklin, Hendersonville and other Middle Tennessee clinics as needed

Qualifications

• Experience working in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic or spa environment is preferred

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Financial management skills
• Medical terminology knowledge
• Time management skills

Benefits

• 16+ days PTO (prorated first year)
• Paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends

Pay

$20.87 - $25.00 per hour

Schedule

Tuesday-Friday, 8:00 AM-5:00 PM (hours may vary based on clinic needs)