Wireless Retail Sales Specialist - Oklahoma City, OK

About the role

At Consumer Cellular, we're redefining retail! Join us as a Brand Ambassador or Relationship Builder, where you'll create a welcoming, comfortable store environment, build meaningful connections, and manage guest appointments.

Responsibilities

• Create a welcoming, comfortable store environment where every guest feels valued.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Sell devices, plans and services, translating technology into simple, real-world conversations.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Ensure accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• A high school diploma.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Qualifications

• Passport (if traveling internationally).
• Valid driver’s license and reliable transportation (if driving company vehicles).
• Ability to pass a pre-employment background check and drug screen.

Skills

• Customer service skills.
• Effective communication skills.
• Product knowledge.
• Time management skills.
• Problem-solving skills.

Benefits

• Competitive base pay with potential for shift differential, overtime and bonus pay.
• Medical, dental, and vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Schedule

• The wage for this position is between $18.00 - $19.00/hour, plus uncapped commission.
• This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week.
• On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. We are an approved wireless partner of AARP and trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.