Wireless Retail Sales Specialist - Beavercreek, OH

About the Role

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. As part of our retail team, you won’t just sell phones and plans—you’ll build relationships, guide guests with patience and expertise, and create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly, offering opportunities for leadership development, skill-building, and career progression.

The wage for this position is between $17.50–$18.50/hour, plus uncapped commission. This role is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week (most employees average 35 hours).

Responsibilities

• Brand Ambassador: Create a welcoming, comfortable store environment where every guest feels valued. Model positivity, professionalism, and our core belief that happy employees make happy customers.
• Relationship Builder: Build meaningful connections with guests, team members, and leadership through active listening and thoughtful conversation. Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Product and Services Enthusiast: Confidently sell devices, plans, and services by translating technology into simple, real-world conversations. Stay current on promotions, product updates, and tools to meet individual and team performance goals.
• Account Management: Manage guest appointments, proactively review customer accounts, and recommend the best plans and offers. Serve as a problem solver to ensure accounts are accurate, well-documented, and deliver a seamless experience.

Requirements

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider built for Americans 50+. An approved AARP partner, we serve over 4 million subscribers with affordable plans, popular devices, and nationwide coverage, all backed by top-rated, U.S.-based customer support. Headquartered in Scottsdale, AZ, we employ 3,000 people across the U.S. and have been recognized as the most awarded wireless brand for customer service, including #1 rankings in network coverage and customer satisfaction by the American Customer Satisfaction Index (ACSI).

Pay

Base salary range: $36,750–$46,200 annually (based on $17.50–$18.50/hour plus uncapped commission). Individual pay varies by skills, experience, and location.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay (eligibility subject to active employment and company policy compliance).
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) accrual up to 40 hours in the first year (available after a 30-day waiting period).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pre-employment background check and drug screen required.