Wireless Retail Sales Specialist - Boardman, OH

About the role

At Consumer Cellular, we're redefining retail! We're on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you're someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you'll fit right in here.

Responsibilities

• Create a welcoming, comfortable store environment where every guest feels valued.
• Become an expert in products and services, translating technology into simple, real-world conversations.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Ensure accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• A high school diploma.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

• Passport (optional)
• Driver's License (optional)

Skills

• Customer Service
• Sales
• Product Knowledge
• Microsoft Office
• Communication
• Problem Solving

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay

The wage for this position is between $17.50 - $18.50/hour, plus uncapped commission.

Schedule

This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.