Wireless Retail Sales Specialist - Cincinnati, OH

About the Role

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans—you’ll build relationships, guide guests with patience and expertise, and create moments that turn first-time visitors into lifelong customers.

We’re expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.

Responsibilities

• Brand Ambassador – Create a welcoming, comfortable store environment where every guest feels valued. Bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that happy employees make happy customers.
• Relationship Builder – Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. Guide interactions toward solutions that meet guest needs while supporting store performance goals, focusing on building loyalty—not just completing transactions.
• Product and Services Enthusiast – Confidently sell devices, plans, and services, translating technology into simple, real-world conversations. Stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Account Management – Manage guest appointments and proactively review customer accounts to recommend the best plans and offers. Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise when necessary.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by the American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.

Pay

The wage for this position is between $18.50 - $19.25/hour, plus uncapped commission. Minimum salary: $36,750. Maximum salary: $46,200. Individual pay is based on skills, experience, and other relevant factors.

Schedule

This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay (eligibility subject to active employment and compliance with company policies at the time of payout).
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period (accrue up to 40 hours in the first year for hourly positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pre-employment background check and drug screen are required.