Wireless Retail Sales Specialist - Springfield, MO

About the Role

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. As part of our retail team, you won’t just sell phones and plans—you’ll build relationships, guide guests with patience and expertise, and create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly, offering opportunities for leadership development, skill-building, and career progression.

The wage for this position is between $17.00-$18.00/hour, plus uncapped commission. This role is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Responsibilities

• Brand Ambassador – Create a welcoming, comfortable store environment where every guest feels valued. Model positivity, professionalism, and our core belief that happy employees make happy customers.
• Relationship Builder – Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Product and Services Enthusiast – Confidently sell devices, plans, and services, translating technology into simple, real-world conversations. Stay current on promotions, product updates, and tools to meet individual and team performance goals.
• Account Management – Manage guest appointments, proactively review customer accounts, and recommend the best plans and offers. Serve as a problem solver and investigator to ensure accounts are accurate and well-documented.

Requirements

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise when necessary.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees nationwide, Consumer Cellular has earned recognition as the most awarded wireless brand for customer service, including being ranked #1 in network coverage and customer satisfaction among wireless carriers by the American Customer Satisfaction Index (ACSI) in 2024.

Pay

Minimum Salary: $36,750
Maximum Salary: $46,200
This position offers a base pay range of $17.00-$18.00/hour plus uncapped commission. Individual pay is based on skills, experience, and other relevant factors.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period (accrue up to 40 hours in the first year for hourly positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.