Senior Wireless Sales Expert - Springfield, IL

About the Role

At Consumer Cellular, we’re redefining the retail experience by focusing on meaningful work, relationships, and human-centered service. As part of our retail team, you’ll build relationships with guests, guide them with patience and expertise, and create moments that turn first-time visitors into lifelong customers. Our rapid expansion means opportunities for leadership development, skill-building, and career progression.

Responsibilities

• Brand Ambassador – Represent our people-first culture by creating a welcoming, comfortable store environment. Deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors.
• Relationship Builder – Connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance. Focus on building loyalty, not just completing transactions.
• Product and Services Expert – Confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals. Simplify technology into easy, real-world conversations and stay current on promotions and product knowledge.
• Store Key Support – As a senior team member, handle opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests. Follow company processes to support a smooth, professional store experience during your shift.

Requirements

• High school diploma (required).
• 1–2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider built for Americans 50+. An approved wireless partner of AARP, we serve over 4 million subscribers with affordable plans, popular devices, and nationwide coverage, all backed by top-rated, 100% U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees across the U.S., we’ve been recognized as the most awarded wireless brand for customer service, including #1 rankings in network coverage and customer satisfaction by the American Customer Satisfaction Index (ACSI). Our products and plans are available nationwide through company-owned stores, online, by phone, and at retailers like Walmart.

Pay

Base wage: $21.00 - $22.00/hour, plus uncapped commission. Anticipated base salary range: $42,000 - $47,250 annually, with variations based on location and experience. Additional earnings potential through shift differentials, overtime, and bonuses.

Schedule

Modified full-time, ranging from 30 to 39 hours per week. Most employees in this role average 35 hours per week, with a consistent schedule and flexibility.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee-only coverage).
• Dental and vision insurance (100% company-paid for full-time employee-only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available after a 30-day waiting period (up to 40 hours accrued in the first year for hourly positions).
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.