Wireless Retail Sales Specialist - Overland Park, KS

About the role

At Consumer Cellular, we're redefining retail by focusing on creating meaningful relationships and providing exceptional customer service. As a Brand Ambassador and Relationship Builder, you'll play a crucial role in guiding guests through their shopping experiences and building long-term customer loyalty.

Responsibilities

• Create a welcoming and comfortable store environment where every guest feels valued.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• A high school diploma is required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Skills

• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Knowledge of consumer electronics and wireless technologies.
• Ability to work independently and as part of a team.

Benefits

Consumer Cellular offers a comprehensive benefits package including:

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical, dental, and vision insurance (100% company-paid).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Employee Assistance Program (EAP) for mental health support.
• Education reimbursement.
• Employee rewards program.

Pay & Schedule

The wage for this position is between $18.00 - $18.75/hour, plus uncapped commission. This position is classified as modified full-time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.