Wellness Case Manager

About the role

The Wellness Case Manager at NIVA Health plays a crucial role in guiding patients through their wellness journey, from initial interactions with the clinic to ongoing programme engagement. This role is ideal for someone who thrives in a fast-paced, people-focused environment and enjoys combining relationship-building, patient support, organization, and measurable performance goals.

Responsibilities

• Building strong, trust-based relationships with patients
• Sustaining patient engagement and wellness programme participation
• Guiding patients through provider-directed services and next steps
• Coordinating follow-ups, scheduling, and patient communications
• Creating a seamless, elevated patient experience
• Tracking personal KPIs related to engagement, follow-up activity, and conversion support
• Supporting new wellness initiatives and service rollouts within the clinic
• Collaborating closely with providers and clinic staff

Requirements

• Natural personability, energy, and confidence
• Exceptional communication skills and rapport building
• A polished and professional presence
• Highly organized and proactive with follow-up
• Ability to manage multiple patient interactions without losing attention to detail
• Thrives in a performance-driven but supportive environment
• Stays calm, solution-focused, and adaptable in fast-moving situations

What We Offer

• Performance-based bonus opportunity
• High-impact patient-facing role
• Growth-oriented wellness environment
• Collaborative clinic culture
• Opportunity to work closely with leadership and providers

Benefits

• Company culture built around teamwork, resilience, open-mindedness, ownership, and positivity
• Rotating schedule may include occasional Saturdays (with a weekday off provided)
• This is a non-clinical role — all medical recommendations and treatment plans are directed by licensed providers