Wellness Case Manager

About the role

The Wellness Case Manager at NIVA Health is responsible for guiding patients through their wellness journey, from initial interactions with the clinic to ongoing programme engagement. This role requires a strong focus on building trust, supporting patient engagement, and coordinating care.

Responsibilities

• Building strong, trust-based relationships with patients
• Sustaining patient engagement and wellness programme participation
• Guiding patients through provider-directed services and next steps
• Coordinating follow-ups, scheduling, and patient communications
• Creating a seamless, elevated patient experience
• Tracking personal KPIs related to engagement, follow-up activity, and conversion support
• Supporting new wellness initiatives and service rollouts within the clinic
• Collaborating closely with providers and clinic staff

Requirements

• Natural personability, energy, and confidence
• Exceptional communication and rapport-building abilities
• A polished and professional presence
• Highly organized and proactive with follow-up
• Ability to manage multiple patient interactions without losing attention to detail
• Thriving in a performance-driven but supportive environment
• Staying calm, solution-focused, and adaptable in fast-moving situations

What We Offer

• Performance-based bonus opportunity
• High-impact patient-facing role
• Growth-oriented wellness environment
• Collaborative clinic culture
• Opportunity to work closely with leadership and providers

Important Notes

• This is a full-time, on-site clinic role
• Rotating schedule may include occasional Saturdays (with a weekday off provided)
• This is a non-clinical role — all medical recommendations and treatment plans are directed by licensed providers
• If you're someone who genuinely enjoys connecting with people, creating exceptional experiences, and being part of a wellness-focused environment where your contribution matters — we'd love to meet you.