We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.

Pay rate is $20/hr. Fluency in Spanish preferred.

About the role

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As the primary point of contact for our valued customers, you will ensure their satisfaction and foster long-term relationships, playing a crucial role in maintaining our reputation for exceptional customer service.

Qualifications

• Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to learn our CRM software.
• Demonstrated ability to build rapport and maintain positive relationships with customers while exceeding expectations.
• Bilingual (English/Spanish).
• Must be able to pass pre-employment screening (background check).

Responsibilities

• Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
• Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
• Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
• Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
• Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
• Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
• Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
• Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.

Benefits

• Monday - Friday, 9:30am to 5:30pm.
• Comprehensive Benefits Plan including 401k.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Internal career advancement opportunities.
• Opportunities to join our community service initiatives.