We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.

Potential earning range of $80K to $150K.

About the role

As the Automotive Service Advisor / Writer, you are responsible for presenting, consulting, and selling automotive warranty products and repair services to customers in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements, as well as company policy. You will build rapport with customers to promote satisfaction and retention.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up, resulting in return visits, increased sales, and excellent CSI.
• Follow the manufacturer’s warranty guidelines and procedures.
• Conduct business with high integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
• Comply with all federal, state, and local laws, and company policy regarding safeguarding customer, company, and manufacturer information, as well as customers' vehicle and property.

Requirements

• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background).

Benefits

• Base salary.
• Commission pay range between 4% to 5.5% of total parts and labor sales.
• Comprehensive benefits plan including 401k.
• PTO and paid holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.