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About the role

As the Automotive Service Advisor / Writer, you are responsible for presenting, consulting, and selling automotive warranty products and repair services to customers in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. You will build rapport with customers to promote satisfaction and retention.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair orders.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and excellent CSI.
• Follow the manufacturer’s warranty guidelines and procedures.
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
• Comply with all federal, state, and local laws, and company policy regarding safeguarding customer, company, and manufacturer information, as well as customers' vehicle and property.

Requirements

• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience highly preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background).

Benefits

• Competitive pay and opportunities for bonus.
• Comprehensive Benefits Plan including 401k.
• PTO and Paid Holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.

Offers of employment are contingent upon successfully passing background screening (including criminal background check, review of consumer and motor vehicle records, verification of SSN). Employment is on an at-will basis and subject to termination if dealership rules and regulations are violated.