Warranty Technician

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

About the role

As a Warranty Analyst you will be responsible for supporting all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. You will work closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality.

• Receive, inspect, and evaluate returned parts.
• Conduct Level 1 failure analysis and testing.
• Prepare reports and documentation related to warranty investigations.
• Support root cause analysis and corrective action activities.
• Monitor warranty metrics and maintain accurate records.
• Coordinate with engineering, quality, manufacturing, and customer teams.
• Participate in customer meetings and technical discussions as required.

Requirements

• ASE certification or equivalent
• Ability to work hands-on to test or evaluate returned parts
• Strong organizational skills with both parts, equipment, and data
• Able to complete data entry with accuracy and complete reports for tested components
• Excellent problem-solving skills with a strong ability to perform root cause analysis and recommend corrective actions
• Experience with Microsoft Office: Word, Excel, PowerPoint
• Experience with warranty systems of the vehicle OEMs (GM, Ford, Stellantis, Mercedes-Benz, Paccar, BMW, Nissan, Toyota, Honda, etc.)
• Knowledge of IATF16949, ISO9001, and customer-specific requirements

Benefits

We offer a collaborative environment working on exciting assignments, along with personal and career development opportunities.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas.

Location: Farmington Hills, MI, US, 48335
Functional area: General Administration
Department: BU2 Thermal and Fluid Systems
Company: MAHLE Industries (US)
Schedule: Full Time