Warranty Technician

Responsibilities

• Perform turbocharger failure analysis on new and used products at customer sites and within the Garrett workshop.
• Support turbocharger warranty adjudication activities at customer warranty centers.
• Communicate technical findings clearly to internal Garrett teams and customer product assurance organizations.
• Maintain structured databases of findings and contribute to permanent corrective actions.
• Monitor customer warranty data to identify emerging issues and trends.
• Maintain and report monthly warranty metrics, including R/1000 and warranty cost performance.
• Occasionally support field rework or repair activities to help meet customer engine production schedules.
• Test turbochargers in the field to confirm compliance with customer quality requirements.

Technical Specialist & Engineering Support

• Provide direct on-site technical support to Engineering teams, including instrumentation setup, measurements, and test methodology recommendations.
• Manage on-vehicle testing activities conducted from the Plymouth garage, from planning through execution and reporting.
• Operate and maintain machine equipment in the Plymouth machine shop to support special test or fabrication requests.
• Review and influence test procedures, data interpretation, and standard practices in collaboration with global test laboratory engineering teams.
• Design, construct, and operate test instrumentation required to validate concepts or investigate product performance.
• Diagnose and enhance systems and equipment used for product development and testing, supporting advances in global test laboratory efficiency and capability.

Operating Excellence (GEM)

• Drive lean and operating excellence initiatives to sustain an efficient and effective work environment.
• Reduce waste and inefficiencies through standardization and continuous improvement.
• Develop and submit Kaizen proposals for site leadership.
• Support and reinforce Garrett Operating System (MOS) principles with full team engagement.

Health, Safety & Environment (HSE)

• Act as an HSE agent of change, ensuring compliance with corporate and local regulatory requirements.
• Promote workplace safety through auditing, enforcement, and improvement initiatives.
• Participate in the local HSE Management System, supporting site HSE policies and annual goals.
• Proactively identify and propose improvements to health, safety, and environmental practices.