Warranty Repair Technician - Phoenix, AZ

The Position:

We are seeking an experienced and energetic Warranty Repair Technician. Ideal candidates will have excellent communication and organizational skills, be self-motivated, able to multi-task and work efficiently. The position will diagnose and provide quality repair services to MiTek customers.

This role is on-site, 5 days a week. Remote option is not available.

Looking for qualified candidates in the Phoenix, AZ market.

Essential Functions

• Read and interpret blueprints, schematics, test procedures and test equipment.
• Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.
• Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
• Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
• Prepare orders for return shipping – packaging dependent on carrier.
• Customer service by phone, e-mail, and in person.
• Knowledge of and ability to work within and diagnose IP Network Systems.
• Repair surface mount and thru-hole components by soldering and/or desoldering components.
• File and maintain all service records as required by the warranty procedure.

Education

• High school or its equivalent

Experience

• Some technical training in basic electronics or equivalent
• Experience in Supervisory/Leadership Roles a plus
• Experience in Customer Service a plus

Skills

• Basic understanding of MS Office programs (Word, Excel, and Outlook)
• The ability to learn MiTek internal computer system
• May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
• Ability to identify parts cosmetically and/or by bar code and/or by part
• Ability to use hand tools and soldering for repair
• Ability to use diagnostic testing procedures
• Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
• Ability to read blueprints and schematics
• Ability to enter data accurately into warranty tracking database
• Ability to troubleshoot electronic failures
• Performs hand set-ups for AC and DC digital test
• Ability to maintain internal MiTek system records for warranty repairs.
• Knowledge of Shipping/Warehouse procedures and the ability to track and process all order through Databases and Carriers.

Work Environment

• Test/repair center setting varied sound levels, varied temperature, and fast paced.

Qualifications

• Must be authorized to work in the United States.

About Us

MiTek/AtlasIED is an Equal Opportunity Employer.