Warranty & Repair Coordinator

Responsibilities

• Debriefs daily installation and service personnel
• Inputs and provides complete and accurate project status on computer software as required
• Acts as liaison between manufacturers, Tech Services, Installation, and Operations personnel
• Works with project management, sales, project coordinators, and warehouse personnel to increase product movement and delivery timeliness and accuracy
• Receives requests for repair, identifies proper course of action, and creates paperwork to address issues
• Generates quotes for non-warranty issues and new part orders
• Orders necessary parts from manufacturers per service technicians and/or phone evaluations
• Maintains communication between manufacturers, clients, and service teams to achieve accuracy
• Maintains control of service stock inventory and replenishes as needed
• Performs all order entry functions pertaining to projects
• Generates POs and WOs for purchasing and billing
• Generates reimbursement requests for all warranty issues (labor/parts)
• Is proficient with labor tracking software and provides timecards and labor reports as required
• Provides support for scheduling when needed
• Operates telephone console to route callers
• Provides telephone coverage for SoCal offices
• Sorts and distributes incoming and outgoing packages, mail, and messages
• Creates FedEx packages as needed
• Mails invoices in envelopes to clients
• Sends out monthly VIP Blast
• Distributes faxes out of fax box
• Assumes key operator function for office fax machines, copiers, laser printers, and postage equipment for La Mirada Office
• Arranges for maintenance, orders, and maintains equipment supplies, toners, ink cartridges, etc.
• Performs other duties as assigned, including, but not limited to, special projects

Qualifications

• 3-5 years of related experience; or equivalent combination of education
• Experience with contract office furniture systems, most preferably with Herman Miller furniture systems
• Knowledge of commonly used concepts, practices, and procedures within the field
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment
• Operations database experience and previous working experience with Lotus Notes, Microsoft Word, and Excel are preferred