Warranty Coordinator
Position Overview
As Warranty Coordinator, you’re on the front lines of our service promise—fielding warranty requests, working with dealers and customers to resolve claims, and making sure every issue is logged, tracked, and followed through. You’ll be the steady hand in a fast-moving environment, keeping systems updated, documentation accurate, and communication clear. With the support of the Warranty Manager, you’ll play a vital role in making sure customers feel heard, issues are resolved quickly, and the team stays organized as we grow.
Benefits
- Paid Time Off after 90 days
- Paid Holidays
- 401k and Profit Sharing
- Medical and Dental Insurance
- Flex Spending Account
- Life Insurance
- Short Term Disability Insurance
Experience
- 1–3 years in a customer service, administrative, or technical support role—ideally in a manufacturing, automotive, or trailer service environment.
- Basic understanding of trailer/truck body repairs or mechanical systems preferred.
People Skills
- Professional, responsive, and empathetic with both internal teams and external partners.
Systems Fluency
- Comfortable using email, phone systems, and standard office software (Excel, Outlook); familiarity with CRM or warranty tracking tools a plus.
Education
- High school diploma or equivalent required.
Job Requirements
- Primarily office-based with regular engagement across service and production departments.
- Must be able to sit at a desk, work on a computer for extended periods, and lift up to 25 lbs occasionally.
- Exposure to service shop or metal fabrication environments; proper PPE and safety awareness required.
Why Join Us
We take pride in standing behind what we build. Our Warranty Coordinator role is a crucial part of that promise—helping customers feel supported and issues get resolved the right way. You’ll be part of a service-focused team that’s organized, accountable, and always improving. If you enjoy solving problems, staying organized, and being part of a team that takes care of people, this is the role for you.
Company Information
M.H. Eby, Inc. is a third-generation family-owned company established in 1938. It's our 88th year in business. Headquartered in Lancaster County, Pennsylvania, with additional locations spanning from Ohio to Montana, Eby specializes in designing and building aluminum transportation equipment, including Livestock, Grain, and Equipment trailers, as well as a full line of truck bodies. Our commitment to comprehensive service and parts ensures we support our customers at every stage.