Warranty Coordinator

Responsibilities and Key Duties in Warranty Management

• Serve as the primary point of contact for warranty service requests, efficiently coordinating communication between homeowners, builders, service technicians, and internal departments.
• Receive, review, and accurately enter warranty claims into management systems, verifying coverage and eligibility.
• Schedule and dispatch technicians to resolve warranty issues within company service standards and customer expectations.
• Communicate with homeowners and builders in a professional, empathetic, and solutions-focused manner.
• Prepare and distribute warranty-related reports as required by management.
• Continuously work to improve warranty department processes and customer experience.
• Perform additional administrative and coordination tasks as assigned by supervisors.

Qualifications and Skills for Warranty Coordinator Jobs

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• Minimum of one year of experience in warranty administration, customer service, or related field (residential construction, home services, or property management preferred).
• Strong organizational and multitasking abilities, with keen attention to detail.
• Excellent verbal and written communication skills, maintaining a friendly and professional tone.
• Problem-solving skills and the ability to proactively address customer and operational challenges.
• Able to work collaboratively with multiple teams and prioritize competing tasks.
• Proficient with computers, including experience with Microsoft Office and customer management software (CRM or warranty tracking systems).
• Positive attitude and commitment to delivering an outstanding customer experience.
• Valid driver’s license and reliable transportation may be required for occasional site visits.

Compensation and Benefits for Warranty Coordinator Careers

• Full-time, Monday through Friday schedule.
• Competitive hourly wage
• Comprehensive benefits package available after 60 days (medical, dental, vision, life insurance).
• 401(k) plan with company match.
• Paid time off (PTO) and company holidays.
• Opportunities for advancement within HomePro's fast-growing team.

About HomePro – Leading the Home Technology and Warranty Industry

HomePro is the premier provider of home security, entertainment and control systems. Whether you are building a new home or retro-fitting an existing property, our highly-skilled technical staff will design and install the perfect solution for any home. With a reputation for quality, innovation, and customer-centric service, we are dedicated to making every home safer, smarter, and more comfortable. We foster a supportive work environment where you can grow professionally while making a difference in our customers' lives.

About HomePro

HomePro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.